1. Information We Collect

We may collect the following types of personal information from users:

• Name
• Email address
• Phone number
• Practice or clinic information
• Communication preferences
• Appointment scheduling details
• Basic website and device information, such as pages viewed, referring source, browser type, and approximate location

2. How We Use Information

We use your information solely to:

• Provide services and support
• Schedule appointments
• Communicate with you regarding usage and updates
• Maintain security and compliance

We do not sell, rent, or otherwise disclose your personal information for marketing purposes. Any service-related access is strictly limited to secure, operational use.

3. Cookies, Analytics, and Advertising Measurement

We use essential technologies to operate the website, protect forms and checkout, remember privacy preferences, and provide requested services. These essential functions remain available if you decline optional cookies.

With your permission, we may also load Google Analytics and Google Ads, Meta Pixel, and LinkedIn Insight Tag to understand website performance, measure advertising results, and improve our outreach. These optional browser tags are not loaded until you select "Accept all." You can change your choice at any time through the Cookie preferences link in the website footer.

When your browser sends a Global Privacy Control signal, MedCalls treats it as a request to keep optional analytics and advertising browser tags disabled. If you book a consultation or start a free trial, we may still create limited operational and conversion records needed to process the request, maintain security, and understand whether the requested workflow was completed. We do not include patient information, clinical details, or free-text form responses in advertising events.

Please do not submit protected health information or patient clinical details through the public marketing website, consultation request, or free-trial checkout.

4. SMS Messaging & Communications

By submitting your information, you consent to receive messages from MedCalls.ai regarding services, support, and account-related updates. You can opt out at any time by replying "STOP" to SMS communications.

5. Data Security

We use industry-standard security protocols to protect all user data and ensure secure access to your information.

6. Your Rights and Privacy Choices

You may request to access, update, or delete your personal data, or ask questions about the use of your information, by contacting us at [email protected]. Depending on where you live, additional rights may apply, including rights to know, correct, delete, or opt out of certain uses of personal information.