Schedule the right visit
Check approved availability and book the correct provider, location, and appointment type while the patient is still on the line.
Direct EHR Integration
Make every Tebra patient call count.
MedCalls answers patients, follows your approved scheduling logic, and completes configured front-desk work through a direct Tebra integration.
30 days free500 or 1,000 included minutesNo long-term contract
24/7 patient accessCoverage around your clinic hours
Concurrent callsFewer holds during peak demand
Clinic-defined logicYour rules stay in control
Guided launchConfigure, test, and go live
A front desk that completes the work
What MedCalls handles around Tebra.
MedCalls is configured around the providers, appointment types, locations, and patient-access rules your Tebra team already uses.
Manage appointment changes
Help patients reschedule or cancel within the rules your clinic defines, without creating another callback.
Answer and document
Resolve approved routine questions and capture a clear outcome when staff review or follow-up is needed.
Route the exceptions
Send urgent, clinical, or sensitive calls to the right person using your Tebra clinic’s escalation paths.
From ringing to resolved
The patient gets an outcome. Your staff gets clarity.
Each approved conversation moves through one understandable path, with the clinic retaining control of the rules and the exceptions.
A patient calls
MedCalls answers without a hold and identifies the reason for the call.
Your rules guide it
Provider, location, scheduling, and escalation logic shape the next step.
The work is completed
MedCalls schedules, answers, routes, or captures the approved outcome.
Your team has visibility
Staff can understand what happened and focus on the work that needs a person.
See the Tebra workflow
Watch a new patient become a scheduled visit.
This demonstration shows MedCalls creating a new patient profile and scheduling an initial visit in Tebra as one continuous workflow.
01
New patient intake and initial visit
From the first patient details to a confirmed appointment, see how the complete workflow comes together.
Built around your clinic
AI that follows your rules.
MedCalls is not dropped into a generic script. We learn the way your clinic operates, configure the approved workflows, and test real call scenarios with your team.
Providers and visit typesConfigured around your clinic
Approved
Locations and availabilityConfigured around your clinic
Approved
After-hours handlingConfigured around your clinic
Approved
Escalation pathsConfigured around your clinic
Approved
A clear path to launch
Go live in just days.
Complex enough to fit your clinic. Simple enough to move quickly.
01
Learn
Map services, providers, locations, call rules, and priorities.
02
Configure and connect
Build the agent around those rules and connect the systems it needs.
03
Test real workflows
Run scheduling, routing, intake, and escalation scenarios with your team.
04
Launch with support
Start taking patient calls with hands-on monitoring and refinement.
Common questions
Is MedCalls directly integrated with Tebra?
Yes. MedCalls offers a direct EHR integration for Tebra. The implementation is configured around the scheduling, routing, and patient-access workflows your clinic approves.
Can MedCalls schedule Tebra appointments during the call?
MedCalls can support configured real-time scheduling workflows, including provider, location, appointment-type, and availability rules approved during implementation.
Can we decide which calls MedCalls answers?
Yes. Your clinic can configure MedCalls for every call, overflow, after-hours coverage, or other approved call-handling scenarios based on your phone environment.
How quickly can a Tebra clinic launch?
Many clinics can move from workflow discovery to testing and launch in days. Timing depends on workflow complexity, phone configuration, and the review process your team prefers.
Are patient calls ever used to train AI models?
No. MedCalls does not use patient calls to train AI models.
Are recordings retained, and if so, for how long?
Yes. Recordings are retained until termination of the agreement, in accordance with the applicable Business Associate Agreement.
Is all PHI encrypted at rest and in transit?
Yes. PHI processed by MedCalls is encrypted both at rest and in transit.
Are all cloud vendors under signed BAAs?
Yes. Every cloud vendor that processes PHI for MedCalls operates under a signed Business Associate Agreement.
Put MedCalls to work before you pay
Give your Tebra front desk room to breathe.
Start with a full month free. Solo practices receive 500 included minutes, and multi-practice organizations receive 1,000 included minutes.
Tebra is a trademark of its respective owner. MedCalls is not endorsed by or affiliated with Tebra unless expressly stated in a written agreement.