Guide scheduling requests
Use approved provider, appointment, and location logic to move callers toward the right scheduling outcome.
eClinicalWorks Integration
Turn every eClinicalWorks patient call into action.
MedCalls connects patient conversations with the scheduling, routing, and documented next steps your eClinicalWorks practice has approved.
30 days free500 or 1,000 included minutesNo long-term contract
24/7 patient accessCoverage around your clinic hours
Concurrent callsFewer holds during peak demand
Clinic-defined logicYour rules stay in control
Guided launchConfigure, test, and go live
A front desk that completes the work
What MedCalls handles around eClinicalWorks.
Keep patient access consistent across providers and locations while MedCalls follows the eClinicalWorks workflow your team defines.
Handle routine changes
Support configured rescheduling and cancellation requests without adding another item to the front desk call queue.
Organize patient messages
Capture the reason for the call and produce a clear, reviewable outcome for requests that require staff action.
Route across the practice
Apply location, department, and escalation rules so the patient reaches the right next step without repeating the story.
From ringing to resolved
The patient gets an outcome. Your staff gets clarity.
Each approved conversation moves through one understandable path, with the clinic retaining control of the rules and the exceptions.
A patient calls
MedCalls answers without a hold and identifies the reason for the call.
Your rules guide it
Provider, location, scheduling, and escalation logic shape the next step.
The work is completed
MedCalls schedules, answers, routes, or captures the approved outcome.
Your team has visibility
Staff can understand what happened and focus on the work that needs a person.
Built around your clinic
AI that follows your rules.
MedCalls is not dropped into a generic script. We learn the way your clinic operates, configure the approved workflows, and test real call scenarios with your team.
Providers and locationsConfigured around your clinic
Approved
Appointment request logicConfigured around your clinic
Approved
Message categoriesConfigured around your clinic
Approved
Routing and escalationConfigured around your clinic
Approved
A clear path to launch
Go live in just days.
Complex enough to fit your clinic. Simple enough to move quickly.
01
Learn
Map services, providers, locations, call rules, and priorities.
02
Configure and connect
Build the agent around those rules and connect the systems it needs.
03
Test real workflows
Run scheduling, routing, intake, and escalation scenarios with your team.
04
Launch with support
Start taking patient calls with hands-on monitoring and refinement.
Common questions
How does the MedCalls eClinicalWorks integration work?
MedCalls is configured around your clinic’s approved eClinicalWorks scheduling, routing, and documentation workflows. The exact connection and handoff are confirmed during implementation.
Can MedCalls support several eClinicalWorks locations?
Yes. MedCalls can follow location-specific providers, appointment logic, call routing, and escalation paths for multi-location practices.
Can MedCalls eliminate holds during busy periods?
MedCalls is designed to handle concurrent patient calls, helping clinics eliminate hold times and missed calls during peak demand.
What does implementation require from our team?
We learn your services, providers, locations, call rules, and scheduling priorities, then configure and test real scenarios with your team before launch.
Are patient calls ever used to train AI models?
No. MedCalls does not use patient calls to train AI models.
Are recordings retained, and if so, for how long?
Yes. Recordings are retained until termination of the agreement, in accordance with the applicable Business Associate Agreement.
Is all PHI encrypted at rest and in transit?
Yes. PHI processed by MedCalls is encrypted both at rest and in transit.
Are all cloud vendors under signed BAAs?
Yes. Every cloud vendor that processes PHI for MedCalls operates under a signed Business Associate Agreement.
Put MedCalls to work before you pay
Give your eClinicalWorks front desk room to breathe.
Start with a full month free. Solo practices receive 500 included minutes, and multi-practice organizations receive 1,000 included minutes.
eClinicalWorks is a trademark of eClinicalWorks, LLC. MedCalls is not endorsed by or affiliated with eClinicalWorks unless expressly stated in a written agreement.