Can MedCalls work with an existing clinic phone number?

Yes. Clinics can keep their existing number and choose exactly when MedCalls answers, including every call, overflow calls, after-hours calls, or specific routing scenarios. If the current system cannot provide the desired coverage, control, or reliability, MedCalls can help the clinic evaluate and deploy a modern phone system.

The healthcare AI front desk

Every patient call, answered with care.

Q: What is a healthcare AI receptionist?

A healthcare AI receptionist answers patient calls and messages, handles approved questions, schedules or changes appointments, routes urgent requests, and records outcomes using a clinic's configured workflows.

MedCalls turns patient demand into booked appointments and completed front-desk work, around the clock, without adding another shift.

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HIPAA-aligned workflows 24/7 coverage Multi-location ready

✓

Trusted by independent practices and multi-location healthcare organizations across the U.S. Compatible with EHRs you know.

Recognized by Healthcare Tech Outlook

AI-Powered Healthcare Receptionist Solution of the Year.

Read the announcement

A front desk that completes the work.

Every interaction ends with a clear next action without adding another task to your staff’s queue.

Real-time scheduling

From ringing phone to confirmed appointment.

MedCalls checks availability, books the right visit type, and writes it into your EHR while the patient is still on the line.

Multi-location intelligence

The right patient, routed to the right place.

Keep locations, providers, visit types, and routing rules straight without making patients repeat themselves.

Peak-Hour Coverage

Absorb the rush without putting patients on hold.

Multilingual Support

Support patients in the language they prefer.

Outbound Automation

Move every next step forward automatically.

Clear capabilities. Configured for your clinic.

Every workflow, built around your clinic.

Start with the calls taking the most time today. Add more workflows as your team is ready.

Patient access

Scheduling and intake

Help patients find, book, and manage the right visit.

New patient intake

Collect the details your team needs before the first visit.

Provider schedule lookup

Check the right provider, location, visit type, and availability.

Book appointments

Place confirmed appointments directly into the approved schedule.

Upcoming appointments

Help patients confirm the date, time, location, and provider.

Update appointments

Apply approved changes to an existing appointment record.

Reschedule appointments

Move a visit into a new available slot while preserving the right rules.

Cancel appointments

Cancel the correct visit and record the outcome cleanly.

Family booking

Coordinate visits for multiple family members in one conversation.

Call intelligence

Answers and routing

Resolve routine questions and hand off what needs a person.

General inquiries

Answer approved questions about hours, locations, services, and policies.

Administrative calls

Handle nonclinical requests using your clinic’s documented process.

Call transfer

Send the caller to the correct team, location, or escalation path.

Emergency call handling

Recognize configured urgent language and follow the approved escalation rule.

Spam filtering

Keep obvious unwanted calls from consuming front-desk attention.

Operational support

Requests, communication, and visibility

Capture routine requests, continue patient conversations, and give the team a clean record.

Refill requests

Collect the approved information and route it to the correct clinical team.

Note taking

Summarize the request and record a structured outcome for staff.

Intake follow-up

Prompt patients to complete the next approved intake step.

Two-way SMS

Continue an approved patient conversation by text when a phone call is not required.

Call transcripts

Make completed conversations searchable and easy to review.

Outcome analytics

See bookings, transfers, unanswered needs, and workflow performance.

Conversation history

Keep prior interactions and outcomes together for operational context.

Hear a real workflow

Listen as a new-patient call becomes a clear next step.

Press play to hear a complete scheduling conversation while the workflow unfolds alongside it.

New patient workflow 3-minute demo

From first hello to documented outcome.

The animation follows the major stages of the call without exposing patient details on screen.

Speed

0:003:01

New patient call Ready to play

The call beginsMedCalls welcomes the caller and starts the new-patient workflow.
The right visit takes shapePatient needs, provider preferences, and scheduling details are gathered.
Clinic rules stay in controlThe conversation follows the approved appointment and availability flow.
A clear outcome is recordedThe result is captured so the front desk knows what happened next.

A clear path to launch

Go live in just days.

We configure MedCalls around your clinic, test the workflows with your team, and launch when you are ready.

Day 1

Learn how your clinic works

Share your services, locations, providers, call rules, and scheduling priorities.

Your workflows documented

Days 2 to 3

Configure and connect

We build your MedCalls agent around those rules and connect the systems it needs.

Your agent takes shape

Days 3 to 5

Test real workflows

Run scheduling, routing, intake, and escalation scenarios with your team before launch.

Your team signs off

Go-live day

Launch with confidence

Start taking real patient calls with hands-on launch support and close monitoring.

Your front desk gets relief

Ongoing

Perfect the patient experience

Review real outcomes, fine-tune workflows, and resolve questions with a team that stays involved.

Your patient experience keeps improving

Your calls, your choice

Keep your number. Upgrade when you are ready.

MedCalls can work with the phone setup your clinic already has, or help you plan a more reliable system when the old one is holding your team back.

Use what you have

Add MedCalls without replacing your phone system.

Keep your existing number and choose exactly when MedCalls steps in.

Incoming patient call Your existing number No number change

MedCalls coverage Call answered Scheduling, routing, and next steps

Answer every call
Cover overflow and busy periods
Handle evenings, weekends, and holidays

Modernize your setup

Build a better phone system around your clinic.

If call quality, routing, or reliability is a problem, we can help you deploy a modern solution and precisely configure when MedCalls answers for every location, schedule, and call path.

Route with precision Direct calls by location, department, schedule, or patient need. Configure coverage Choose every call, overflow, after-hours, or custom conditions. Unify every location Manage distributed teams and numbers from one cloud-based system. Protect your uptime Add modern reliability, failover, and backup coverage.

Talk through your phone setup

The value of captured demand

See the value MedCalls can create for your clinic.

Adjust the assumptions to estimate the monthly value of turning more new-patient calls into booked visits.

New-patient calls MedCalls could capture each month 40 Average first-year patient value $500

Potential monthly value created $20,000 per month

Illustrative estimate only. Actual outcomes vary by specialty, payer mix, conversion rate, and appointment value.

Healthcare security and control

Built for sensitive healthcare conversations.

Patient access made easier without giving up the safeguards, visibility, and human oversight your clinic expects.

Review our privacy practices

HIPAA-aligned workflows

Configured for secure healthcare communication, with a Business Associate Agreement available during onboarding.

Protected call information

Calls, transcripts, and messages are protected while they move through configured clinic workflows.

Know what happened on every call

See appointments booked, requests resolved, calls transferred, and work that still needs human attention.

Clinic-defined human handoff

Your routing and escalation rules determine when a call transfers to the appropriate person.

Healthcare AI receptionist questions

Clear answers for clinic leaders.

How MedCalls fits into patient access, scheduling, and front-desk operations.

What is a healthcare AI receptionist?

A healthcare AI receptionist answers patient calls, handles approved questions, schedules or changes appointments, routes urgent requests, and records outcomes using your clinic’s rules.

Can MedCalls schedule appointments directly in an EHR?

Yes. MedCalls can connect with supported EHR and practice management systems to check availability and book, reschedule, or cancel appointments in real time while following your clinic’s provider, location, visit-type, and scheduling rules.

Does MedCalls answer calls after hours?

Yes. MedCalls can provide 24/7 call coverage, including evenings, weekends, holidays, overflow periods, and other times selected by your clinic.

Can MedCalls handle multiple patient calls at the same time?

Yes. MedCalls is designed to handle concurrent patient calls, helping clinics eliminate hold times and missed calls during peak demand.

Can MedCalls work with our existing clinic phone number?

Yes. You can keep your existing number and choose exactly when MedCalls answers, including every call, overflow calls, after-hours calls, or specific routing scenarios. If your current system cannot provide the coverage, control, or reliability you want, we can help you evaluate and deploy a modern phone system.

How does MedCalls support healthcare security and HIPAA compliance?

MedCalls is designed around HIPAA-aligned healthcare workflows, protected call data, audit-ready activity records, clinic-defined access, and controlled escalation. A Business Associate Agreement is available as part of onboarding.

How is MedCalls different from a medical answering service?

A traditional answering service typically takes a message or transfers a call. MedCalls can complete configured front-desk tasks such as scheduling, answering approved questions, sending texts, routing calls, and updating connected systems.

How should we compare MedCalls with lower-priced options?

Lower-priced tools can be a good fit when a clinic only needs basic call answering. MedCalls is built for the harder work: applying clinic rules, completing scheduling and routing tasks, documenting outcomes, and showing managers what happened. The better comparison is not subscription price alone. It is the staff time recovered and the appointments completed. You can test that value on real calls during your free first month.

Are patient calls ever used to train AI models?

No. MedCalls does not use patient calls to train AI models.

Are recordings retained, and if so, for how long?

Yes. Recordings are retained until termination of the agreement, in accordance with the applicable Business Associate Agreement.

Is all PHI encrypted at rest and in transit?

Yes. PHI processed by MedCalls is encrypted both at rest and in transit.

Are all cloud vendors under signed BAAs?

Yes. Every cloud vendor that processes PHI for MedCalls operates under a signed Business Associate Agreement.

Your clinic already has the demand

Turn more calls into completed care.

Start with one full month free, including 500 minutes for Solo Practice or 1,000 minutes for Multiple Providers.

Start your free month