The MedCalls call library

Hear MedCalls at work.

Listen to ten synthetic patient calls and hear how MedCalls handles scheduling, requests, routing, and urgent situations.

Explore the calls See it with your clinic

Call examples

Choose the workflow you care about.

Each recording uses synthetic information while following realistic clinic workflows.

Synthetic demonstrations No patient information Real workflow logic

01 Scheduling

New patient access

New patient intake and first appointment

MedCalls gathers the new patient’s details, creates the profile, and schedules an initial visit.

Profile created Appointment booked

Play recording

3:01

02 Scheduling

Existing patient access

Existing patient books a visit

MedCalls confirms the patient, finds the right visit type, and books an available time.

Patient verified Appointment booked

Play recording

1:51

03 Scheduling

Appointment management

Appointment rescheduled

The existing appointment is found, a new time is selected, and the change is confirmed with the patient.

Visit found New time confirmed

Play recording

1:21

04Scheduling

Appointment management

Appointment cancellation

MedCalls verifies the appointment, records the cancellation, and clearly explains what happens next.

Visit canceledSchedule updated

Play recording

0:55

05Patient intake

Coordinated access

Family booking

Multiple family members are identified and matched to appropriate visit times in one conversation.

Family matchedVisits coordinated

Play recording

3:25

06Scheduling

Availability lookup

Provider schedule lookup

The agent checks configured availability and offers visit options that fit the patient’s needs.

Availability checkedOptions explained

Play recording

1:05

07Requests and tasks

Routine request

Prescription refill request

MedCalls verifies the patient, gathers the required refill details, and documents the request for review.

Patient verifiedRequest documented

Play recording

1:38

08After-hours coverage

Access after closing

After-hours new patient booking

A new patient reaches the clinic after hours, completes intake, and books an available appointment.

New patient intakeAppointment booked

Play recording

2:03

09Routing and coverage

Smart routing

Call transfer to the right team

MedCalls identifies the caller’s intent and transfers the call using the clinic’s routing rules.

Intent identifiedCall routed

Play recording

0:29

10Urgent calls

Approved response

Emergency response

MedCalls recognizes an emergency situation and follows the clinic’s approved response instead of continuing a routine workflow.

Urgency recognizedApproved response followed

Play recording

0:25

What to listen for

More than a pleasant voice.

Each example shows how the conversation turns into work your clinic can use.

01

Natural follow-up

The agent asks for missing details and handles corrections without restarting the call.

02

Clinic-specific rules

Scheduling, routing, and request handling follow the workflow configured for the clinic.

03

A recorded outcome

The call ends with a booked appointment, completed update, or documented task.

Your clinic, your workflow

Want to hear how MedCalls would handle your calls?

Bring one of your high-volume call scenarios. We will show you how the workflow can be configured around your providers, locations, phone system, and EHR.

Book a quick demo Start free

The MedCalls call library

Hear MedCalls at work.

Listen to ten synthetic patient calls and hear how MedCalls handles scheduling, requests, routing, and urgent situations.

Explore the calls See it with your clinic

Call examples