Match the visit correctly
Use approved visit reasons, provider rules, and specialty-specific appointment logic to guide the patient to the right next step.
Specialty-Aware ModMed Integration
Specialty-aware calls. Clear ModMed outcomes.
MedCalls supports patient access around the providers, visit types, locations, and specialty workflows your ModMed practice has approved.
30 days free500 or 1,000 included minutesNo long-term contract
24/7 patient accessCoverage around your clinic hours
Concurrent callsFewer holds during peak demand
Clinic-defined logicYour rules stay in control
Guided launchConfigure, test, and go live
A front desk that completes the work
What MedCalls handles around ModMed.
Give callers a consistent experience without flattening the specialty-specific logic that makes your ModMed workflow work.
Manage routine changes
Support configured booking, rescheduling, and cancellation scenarios while preserving your practice’s scheduling controls.
Handle specialty questions
Answer approved routine questions and capture organized requests that need clinical or staff review.
Route across locations
Direct patients according to location, department, provider, and escalation rules without asking them to start over.
From ringing to resolved
The patient gets an outcome. Your staff gets clarity.
Each approved conversation moves through one understandable path, with the clinic retaining control of the rules and the exceptions.
A patient calls
MedCalls answers without a hold and identifies the reason for the call.
Your rules guide it
Provider, location, scheduling, and escalation logic shape the next step.
The work is completed
MedCalls schedules, answers, routes, or captures the approved outcome.
Your team has visibility
Staff can understand what happened and focus on the work that needs a person.
Built around your clinic
AI that follows your rules.
MedCalls is not dropped into a generic script. We learn the way your clinic operates, configure the approved workflows, and test real call scenarios with your team.
Specialty visit typesConfigured around your clinic
Approved
Providers and locationsConfigured around your clinic
Approved
Approved patient FAQsConfigured around your clinic
Approved
Clinical escalationConfigured around your clinic
Approved
A clear path to launch
Go live in just days.
Complex enough to fit your clinic. Simple enough to move quickly.
01
Learn
Map services, providers, locations, call rules, and priorities.
02
Configure and connect
Build the agent around those rules and connect the systems it needs.
03
Test real workflows
Run scheduling, routing, intake, and escalation scenarios with your team.
04
Launch with support
Start taking patient calls with hands-on monitoring and refinement.
Common questions
How is MedCalls configured for a ModMed practice?
We map MedCalls to the specialty, provider, visit-type, location, and escalation rules your clinic approves. The exact workflow is tested with your team before launch.
Can MedCalls support specialty-specific scheduling?
Yes. MedCalls can follow configured visit-reason and provider rules so patient access reflects the way your specialty practice actually schedules.
Can MedCalls cover several ModMed locations?
Yes. MedCalls can apply distinct provider, service, schedule, routing, and escalation logic across locations.
What happens when a call needs a person?
MedCalls follows your escalation rules and routes or records the request with useful context so the receiving staff member knows why the patient is calling.
Are patient calls ever used to train AI models?
No. MedCalls does not use patient calls to train AI models.
Are recordings retained, and if so, for how long?
Yes. Recordings are retained until termination of the agreement, in accordance with the applicable Business Associate Agreement.
Is all PHI encrypted at rest and in transit?
Yes. PHI processed by MedCalls is encrypted both at rest and in transit.
Are all cloud vendors under signed BAAs?
Yes. Every cloud vendor that processes PHI for MedCalls operates under a signed Business Associate Agreement.
Put MedCalls to work before you pay
Give your ModMed front desk room to breathe.
Start with a full month free. Solo practices receive 500 included minutes, and multi-practice organizations receive 1,000 included minutes.
ModMed is a trademark of Modernizing Medicine, Inc. MedCalls is not endorsed by or affiliated with ModMed unless expressly stated in a written agreement.