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Frequently Asked Questions

What is Med Calls?

MedCalls.ai is an AI-powered receptionist designed specifically for medical clinics. It answers every call, books appointments, sends reminders, and follows up with patients — 24/7, without breaks, sick days, or turnover.

How does Med Calls AI work?

Our AI integrates directly with your clinic’s tech stack and workflows. When a patient calls:

- The AI answers instantly.

- It can manage multiple calls at once.

- Patients can book, reschedule, or cancel appointments.

- It sends automated reminders and follow-ups via voice, SMS, or email.

- Calls are logged in your system for full transparency and data analysis.

What kinds of clinics use Med Calls?

MedCalls.ai is designed for outpatient clinics of all sizes, including: primary care practices, dental and optometry offices, medical spas and cosmetic clinics, and even multi-location healthcare groups.

If your front desk staff is overwhelmed or your clinic loses patients from missed calls, MedCalls.ai is built for you.

How does Med Calls integrate with our current systems?

MedCalls.ai connects with most popular EHRs, CRMs, and scheduling systems through APIs or secure integrations. If you already use a calendar or booking software, we can set up the AI to sync seamlessly.

How does pricing work?

We price MedCalls.ai as a fraction of the cost of hiring and training a full-time receptionist. Instead of paying $36,000–$47,000+ per year in staffing costs, you pay one flat monthly subscription that covers unlimited calls, multiple languages, and full automation. For more information, check our pricing page here.

Do Med Calls agents sound human?

Your AI receptionist's voice is natural and professional, but it may not be 100% indistinguishable from a live person. That’s intentional. Your goal isn’t to “trick” patients into thinking it’s human — it’s to make sure no call is missed and every patient gets booked. MedCalls delivers on that goal with speed, consistency, and accuracy.

Why not just hire a virtual assistant (VA)?

VAs/Call Centers: Require onboarding, retraining, and constant oversight. Calls may still be missed, and quality can be inconsistent.

MedCalls.ai: No turnover, no training, and it scales instantly. Always consistent, always available, and more cost-effective over time. MedCalls.ai never takes a break. Patients can call anytime — after hours, weekends, holidays — and the AI will handle it exactly as your staff would (booking, rescheduling, cancellations, follow-ups).

Can Med Calls make outbound calls?

Yes. MedCalls.ai can make follow-up calls to patients who missed appointments, need reminders, or require additional information.

How fast can we get started?

You can see a custom demo of MedCalls.ai in just 60 seconds by entering your clinic’s details on this page. For full deployment, our team spends 15–25 hours tailoring the system to your workflows. Most clinics are fully live within 2 weeks.

Is Med Calls AI HIPAA-compliant?

Yes. MedCalls.ai is built to support HIPAA compliance, meaning patient information is protected at every step.

The AI Receptionist for Clinics

Reduce costs. Book more patients. Never miss a call again.

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