Frequently Asked Questions

MedCalls is an AI-powered receptionist designed specifically for medical clinics. It answers every call, books appointments, sends reminders, and follows up with patients — 24/7, without breaks, sick days, or turnover.

Our AI integrates directly with your clinic’s tech stack and workflows. When a patient calls:

- The AI answers instantly.

- It can manage multiple calls at once.

- Patients can book, reschedule, or cancel appointments.

- It sends automated reminders and follow-ups via voice, SMS, or email.

- Calls are logged in your system for full transparency and data analysis.

MedCalls is designed for outpatient clinics of all sizes, including: primary care practices, dental and optometry offices, medical spas and cosmetic clinics, and even multi-location healthcare groups.

If your front desk staff is overwhelmed or your clinic loses patients from missed calls, MedCalls is built for you.

MedCalls connects with most popular EHRs, CRMs, and scheduling systems through APIs or secure integrations. If you already use a calendar or booking software, we can set up the AI to sync seamlessly.

We price MedCalls as a fraction of the cost of hiring and training a full-time receptionist. Instead of paying $36,000–$47,000+ per year in staffing costs, you pay one flat monthly subscription that covers unlimited calls, multiple languages, and full automation. For more information, check our pricing page here.

Your AI receptionist's voice is natural and professional, but it may not be 100% indistinguishable from a live person. That’s intentional. Your goal isn’t to “trick” patients into thinking it’s human — it’s to make sure no call is missed and every patient gets booked. MedCalls delivers on that goal with speed, consistency, and accuracy.

VAs/Call Centers: Require onboarding, retraining, and constant oversight. Calls may still be missed, and quality can be inconsistent.

MedCalls: No turnover, no training, and it scales instantly. Always consistent, always available, and more cost-effective over time. MedCalls never takes a break. Patients can call anytime — after hours, weekends, holidays — and the AI will handle it exactly as your staff would (booking, rescheduling, cancellations, follow-ups).

Yes. MedCalls can make follow-up calls to patients who missed appointments, need reminders, or require additional information.

You can see a custom demo of MedCalls in just 60 seconds by entering your clinic’s details on this page. For full deployment, our team spends 15–25 hours tailoring the system to your workflows. Most clinics are fully live within 2 weeks.

Yes. MedCalls is built to support HIPAA compliance, meaning patient information is protected at every step.