Navigate provider access
Apply approved provider, service, and location logic so patients reach the appropriate scheduling path.
Flexible NextGen Integration
Connect every patient call to the right NextGen workflow.
MedCalls brings consistent patient access to complex provider, location, scheduling, and routing environments centered on NextGen Healthcare.
30 days free500 or 1,000 included minutesNo long-term contract
24/7 patient accessCoverage around your clinic hours
Concurrent callsFewer holds during peak demand
Clinic-defined logicYour rules stay in control
Guided launchConfigure, test, and go live
A front desk that completes the work
What MedCalls handles around NextGen.
Coordinate calls across a complex practice without asking patients to understand the internal structure behind the care they need.
Complete routine changes
Support configured booking, rescheduling, and cancellation workflows across the practice.
Structure patient requests
Turn common questions and messages into clear outcomes staff can understand and act on.
Route complex calls
Use department, location, urgency, and escalation rules to move exceptions to the correct team with context.
From ringing to resolved
The patient gets an outcome. Your staff gets clarity.
Each approved conversation moves through one understandable path, with the clinic retaining control of the rules and the exceptions.
A patient calls
MedCalls answers without a hold and identifies the reason for the call.
Your rules guide it
Provider, location, scheduling, and escalation logic shape the next step.
The work is completed
MedCalls schedules, answers, routes, or captures the approved outcome.
Your team has visibility
Staff can understand what happened and focus on the work that needs a person.
Built around your clinic
AI that follows your rules.
MedCalls is not dropped into a generic script. We learn the way your clinic operates, configure the approved workflows, and test real call scenarios with your team.
Provider and service logicConfigured around your clinic
Approved
Location-aware routingConfigured around your clinic
Approved
Message categorizationConfigured around your clinic
Approved
Escalation ownershipConfigured around your clinic
Approved
A clear path to launch
Go live in just days.
Complex enough to fit your clinic. Simple enough to move quickly.
01
Learn
Map services, providers, locations, call rules, and priorities.
02
Configure and connect
Build the agent around those rules and connect the systems it needs.
03
Test real workflows
Run scheduling, routing, intake, and escalation scenarios with your team.
04
Launch with support
Start taking patient calls with hands-on monitoring and refinement.
Common questions
How does the MedCalls NextGen integration work?
MedCalls is configured around the NextGen-centered scheduling, routing, and outcome workflows your organization approves. Exact connection behavior is confirmed during discovery and testing.
Can MedCalls handle complex provider and location rules?
Yes. MedCalls can follow configured rules across providers, services, departments, and locations, including different escalation paths for different call types.
Can MedCalls answer several calls at once?
Yes. MedCalls is designed for concurrent patient calls, helping eliminate hold times and missed calls when demand spikes.
Can we control when MedCalls answers?
Yes. MedCalls can be configured for every call, overflow, after-hours, or other approved scenarios. The best setup depends on the flexibility of your current phone system.
Are patient calls ever used to train AI models?
No. MedCalls does not use patient calls to train AI models.
Are recordings retained, and if so, for how long?
Yes. Recordings are retained until termination of the agreement, in accordance with the applicable Business Associate Agreement.
Is all PHI encrypted at rest and in transit?
Yes. PHI processed by MedCalls is encrypted both at rest and in transit.
Are all cloud vendors under signed BAAs?
Yes. Every cloud vendor that processes PHI for MedCalls operates under a signed Business Associate Agreement.
Put MedCalls to work before you pay
Give your NextGen front desk room to breathe.
Start with a full month free. Solo practices receive 500 included minutes, and multi-practice organizations receive 1,000 included minutes.
NextGen Healthcare is a trademark of its respective owner. MedCalls is not endorsed by or affiliated with NextGen Healthcare unless expressly stated in a written agreement.