Support appointment access
Help callers navigate approved provider availability, visit reasons, and location choices with a consistent front-door experience.
Seamless athenahealth Sync
Make patient access feel effortless around athenahealth.
MedCalls answers, routes, and supports scheduling using the clinic-defined logic your athenahealth team relies on, then preserves a clear outcome for staff.
30 days free500 or 1,000 included minutesNo long-term contract
24/7 patient accessCoverage around your clinic hours
Concurrent callsFewer holds during peak demand
Clinic-defined logicYour rules stay in control
Guided launchConfigure, test, and go live
A front desk that completes the work
What MedCalls handles around athenahealth.
Turn high call volume into consistent patient access while keeping provider, location, and escalation decisions inside the rules your team approves.
Resolve common changes
Complete configured reschedule and cancellation workflows without pushing routine work into another staff callback.
Capture the patient need
Structure routine questions and messages so staff see what happened, what was resolved, and what still needs attention.
Send calls with purpose
Route clinical, urgent, or sensitive conversations to the correct destination with context already gathered.
From ringing to resolved
The patient gets an outcome. Your staff gets clarity.
Each approved conversation moves through one understandable path, with the clinic retaining control of the rules and the exceptions.
A patient calls
MedCalls answers without a hold and identifies the reason for the call.
Your rules guide it
Provider, location, scheduling, and escalation logic shape the next step.
The work is completed
MedCalls schedules, answers, routes, or captures the approved outcome.
Your team has visibility
Staff can understand what happened and focus on the work that needs a person.
Built around your clinic
AI that follows your rules.
MedCalls is not dropped into a generic script. We learn the way your clinic operates, configure the approved workflows, and test real call scenarios with your team.
Provider availabilityConfigured around your clinic
Approved
Visit and location logicConfigured around your clinic
Approved
Message handlingConfigured around your clinic
Approved
Clinical escalationConfigured around your clinic
Approved
A clear path to launch
Go live in just days.
Complex enough to fit your clinic. Simple enough to move quickly.
01
Learn
Map services, providers, locations, call rules, and priorities.
02
Configure and connect
Build the agent around those rules and connect the systems it needs.
03
Test real workflows
Run scheduling, routing, intake, and escalation scenarios with your team.
04
Launch with support
Start taking patient calls with hands-on monitoring and refinement.
Common questions
What does seamless athenahealth sync mean?
It means MedCalls is configured to connect patient calls with the athenahealth-centered workflows your clinic approves. The implementation team confirms the exact scheduling, documentation, and handoff behavior before launch.
Can MedCalls handle different rules by location?
Yes. Multi-location implementations can account for different providers, services, hours, scheduling priorities, and escalation paths.
Will our front desk still have visibility?
Yes. MedCalls is designed to preserve clear outcomes, call context, and staff visibility so your team can review what was completed and what needs attention.
Can we try MedCalls before paying?
Yes. New clients can start with a full month free. Solo practices receive 500 included minutes, and multi-practice organizations receive 1,000 included minutes.
Are patient calls ever used to train AI models?
No. MedCalls does not use patient calls to train AI models.
Are recordings retained, and if so, for how long?
Yes. Recordings are retained until termination of the agreement, in accordance with the applicable Business Associate Agreement.
Is all PHI encrypted at rest and in transit?
Yes. PHI processed by MedCalls is encrypted both at rest and in transit.
Are all cloud vendors under signed BAAs?
Yes. Every cloud vendor that processes PHI for MedCalls operates under a signed Business Associate Agreement.
Put MedCalls to work before you pay
Give your athenahealth front desk room to breathe.
Start with a full month free. Solo practices receive 500 included minutes, and multi-practice organizations receive 1,000 included minutes.
athenahealth is a trademark of athenahealth, Inc. MedCalls is not endorsed by or affiliated with athenahealth unless expressly stated in a written agreement.