Incoming patient call
New patient asking about availability
Answered by MedCalls24/7
For practices using AdvancedMD
Let your front desk focus on patients.
MedCalls is an AI receptionist for medical practices using AdvancedMD. It answers every call, supports scheduling, and works around your existing workflow so your staff can stay focused on patient care.
✓ 30 days free
✓ 500 free call minutes
✓ No setup fees or contracts
HIPAA-compliant AI call handling for medical clinics
Patient call handled in real time
Request handled
Appointment details collected and matched to the AdvancedMD workflow
Scheduling supportIn progress
Appointment booked
New patient visit added to the practice’s scheduling workflow
Front desk informedComplete
Hundreds of thousands
of calls handled
Thousands
of new patients added
Live in days
with a guided implementation
24/7
patient call coverage
Your AdvancedMD workflow, now available around the clock
A front desk extension built around how your practice already works.
MedCalls is configured around your AdvancedMD environment, providers, services, appointment types, hours, routing rules, and escalation needs. Patients get an immediate response without forcing your team into a separate front-office process.
New appointment requests
Collect caller details and guide patients toward the appropriate appointment type and availability.
Reschedules and cancellations
Give patients a convenient way to update existing appointments without waiting for the front desk.
Routine questions and messages
Answer common clinic questions and capture clear messages when staff follow-up is needed.
After-hours and urgent routing
Apply clinic-defined escalation rules so the right calls reach the right person when necessary.
New patient call
Turn interest into a scheduled visit.
MedCalls can support the scheduling workflow while your staff remain focused on in-person care.
Caller intentBook a new visit
Appointment typeNew patient consultation
OutcomeAppointment requested
Existing appointment
Handle schedule changes without the phone tag.
Patients can request a new time or cancel while the practice keeps control of its scheduling rules.
Caller intentReschedule visit
Original appointmentTuesday, 10:00 AM
OutcomeUpdated request captured
Patient support
Give routine questions an immediate answer.
Practice-approved information can be delivered consistently, with messages captured for anything that needs a human response.
QuestionClinic hours
Answer sourceApproved clinic information
OutcomeAnswered instantly
Escalation workflow
Keep urgent calls from disappearing into voicemail.
MedCalls follows practice-defined routing rules and transfers or escalates calls based on the situation.
Call typeUrgent concern
Routing ruleOn-call contact
OutcomeEscalated
One call. Two very different outcomes.
Replace voicemail friction with an immediate patient response.
Without MedCalls
1Patient calls during a busy moment
2Staff cannot answer immediately
3Patient reaches voicemail
4Front desk adds another callback
5The patient may call somewhere else
With MedCalls
1Patient calls the clinic
2MedCalls responds immediately
3The request is handled or routed
4Appointment or message is recorded
5Your front desk stays informed
What MedCalls can handle
More call coverage without adding more front-office friction.
Answer calls 24/7
Provide a consistent response during busy hours, after hours, weekends, and holidays.
Support scheduling
Guide new and returning patients through appointment requests using practice-defined rules.
Reschedule or cancel
Reduce routine scheduling traffic that would otherwise land on the front desk.
Answer common questions
Share approved information about hours, services, providers, insurance, and clinic policies.
Route and escalate
Transfer calls and apply escalation workflows based on the practice’s requirements.
Capture clear messages
Collect the reason for the call and the details staff need for an informed follow-up.
Visibility after every call
Know what happened without listening to every recording.
Review call activity, transcripts, outcomes, and action insights from one clear dashboard. Your staff gets the context they need without adding another manual reporting process.
Today’s call activity
Live
42Calls handled
11Appointment requests
3Need follow-up
New patient inquiryAppointment requested
PatientI’m looking to schedule a new patient visit next week.
MedCallsI can help with that. I’ll ask a few questions so we can find the right appointment.
Action insight: New patient requested a morning appointment and confirmed preferred contact information.
Guided implementation
Configured around your practice. Live in days.
MedCalls is configured with your team rather than handed over as another disconnected software project.
Discover
Review providers, services, call volume, AdvancedMD scheduling needs, hours, and current front-desk bottlenecks.
Configure
Build the agent around appointment types, practice policies, call routing, and escalation rules.
Launch
Test common scenarios with your team, confirm the experience, and begin routing patient calls.
Optimize
Review live calls, outcomes, and staff feedback to continuously improve performance after launch.
Proof that the phone still matters
Built to capture more of the demand your practice already generates.
MedCalls helps clinics turn more inbound demand into completed conversations, appointment requests, and clear next steps.
Across real clinic call workflows.
Healthcare Tech Outlook named MedCalls its AI-Powered Healthcare Receptionist Solution of the Year.
Common questions
What practices using AdvancedMD usually ask first.
How does MedCalls work with AdvancedMD?
MedCalls is configured around the practice’s AdvancedMD scheduling workflow, providers, appointment types, hours, and operating rules. The exact setup is reviewed during implementation so the call experience reflects how your practice already works.
How long does implementation take?
Most practices can be configured and launched in days. Timing depends on the complexity of the clinic’s scheduling, routing, and escalation requirements.
Can MedCalls support multiple providers or locations?
Yes. MedCalls can be configured around multiple providers, locations, appointment types, and routing rules. The implementation plan is mapped to the practice’s specific structure.
How are urgent calls handled?
MedCalls follows the practice’s approved escalation and routing instructions. It does not provide medical advice or replace emergency services, and emergency symptoms should be directed to 911 or the appropriate local emergency resource.
Give every patient an answer.
See how MedCalls can work around your practice’s AdvancedMD workflow and help your front desk handle more patient demand.
30 days free500 free call minutesNo setup feesNo contracts
AdvancedMD is a trademark of its respective owner. MedCalls is an independent service and is not affiliated with or endorsed by AdvancedMD. Product configuration and workflow capabilities may vary by practice setup.
