About MedCalls

The AI receptionist & front desk for medical clinics.

What We Do

MedCalls is an AI-powered virtual receptionist built for medical practices. We help clinics answer every call, book appointments, collect patient information, and streamline front-desk workflows automatically and reliably, 24/7.

Many practices lose patients to missed calls, long hold times, and overworked staff. Traditional solutions often create more friction. MedCalls eliminates these gaps by providing a consistent, always-available assistant that understands real clinical workflows and follows HIPAA-compliant practices.

We serve practices that rely heavily on appointment scheduling, especially those using leading EHRs such as Tebra, ModMed, eClinicalWorks, AthenaHealth, and NextGen. These clinics need automation that integrates smoothly into their existing processes.

Our platform delivers value by handling full patient interactions while capturing structured data and escalating cases when needed. Clinics using MedCalls recover missed appointment opportunities, reduce administrative workload, and create a smoother patient experience.

With more than 200,000 outpatient clinics in the U.S. and persistent staffing shortages, the demand for healthcare automation is rapidly increasing. MedCalls offers a scalable solution to modernize patient communication and improve day-to-day operations.

Our Product

MedCalls includes:

AI Call Handling: Natural, human-like conversations that understand patient requests and complete tasks without transferring to voicemail.
Automated Scheduling: Real-time appointment booking and rescheduling based on each clinic’s availability and rules.
Patient Intake & Triage: Structured capture of insurance details, reason for visit, symptoms, and other necessary information; escalates urgent issues to healthcare teams.
Analytics Dashboard: A centralized view of all calls, transcripts, bookings, and performance metrics.
EHR-Accelerated Onboarding: Tailored setup for clinics using Tebra, ModMed, Athena, eClinicalWorks, and NextGen.

Current Stage:

MedCalls is live in production with active clients and continues to expand its feature set. Current development includes:

Fully deployed AI receptionists across multiple outpatient specialties and locations, which:
Automated demo generation for prospective clinics
Client-facing analytics dashboard for sales insights and call logs
Continuous improvements to scheduling logic, triage accuracy, and further integrations