Tebra Users' Missed Calls | AI Reception Fix
Why Tebra Clinics Miss Patient Calls (and How to Fix It with AI)
See how AI automation helps Tebra clinics stop losing patients to missed calls and schedule gaps. Not using Tebra EHR? Request a free demo here.
The Hidden Cost of Missed Calls in Healthcare
When a patient reaches voicemail or a busy signal, the odds of conversion drop immediately. Each missed call can represent a first‑time visit, a follow‑up, or a same‑day urgent need. Across a month, even modest call leakage compounds into real revenue loss and a poorer patient experience.
A simple way to gauge impact: (Average value per visit) × (missed calls per day) × (workdays per month). Most clinics underestimate both the missed‑call count and the downstream effects on no‑shows and rebooking delays.
Why Tebra Clinics Still Miss Calls
Coverage limits: Front desks can’t be everywhere; lunch breaks and late afternoons create gaps.
Volume spikes: Mondays, flu season, and campaign surges overwhelm lines for short bursts.
After‑hours demand: Patients call when they’re free—often evenings and weekends.
Manual follow‑ups: Rescheduling and reminders chew up time that should go to in‑person care.
Tebra centralizes your operations, but it doesn’t answer calls by itself. That’s where AI reception fills the gap.
How AI Reception Fills the Gaps
Immediate answering 24/7/365 so patients never reach a dead end.
Real‑time scheduling changes inside your Tebra calendar—book, reschedule, cancel.
Automated reminders and follow‑ups to reduce no‑shows and keep days full.
Smart triage and escalation rules that route urgent issues to the right person.
The goal isn’t to replace your team—it’s to extend coverage where people can’t be, without adding new portals or complex tools.
Before & After: A Simple Tebra Clinic Example
Before: A two‑provider clinic misses 5–10 calls on busy days. Voicemails pile up; next‑day callbacks convert poorly. Staff spends hours rescheduling and chasing no‑shows.
After: AI reception answers every call, books directly into Tebra, and auto‑confirms with reminders. The clinic books more first‑time patients, reduces rescheduling friction, and cuts overtime.
ROI Breakdown: What a Missed Call Really Costs
Example: $160 average visit value × 12 missed calls/day × 22 workdays ≈ $42,240 monthly at risk. Even if automation recovers a fraction of that, it typically pays for itself quickly while improving patient access.
Implementation Made Easy: Live in a Few Days
Discovery: Map call flows, schedules, and escalation rules.
Configuration: Connect MedCalls to your Tebra modules securely.
Training & Launch: Validate scripts and go live within days.
Ongoing Optimization: Review reports on answered call rates, conversions, and savings.
No downtime. No disruptive IT project. Your team keeps its workflow while automation handles the repetitive volume.
Next Steps
If you’re running Tebra EHR today and want to capture more bookings with less strain on your team, it’s time to see automation working in your own workflow.
