Althea Smart EHR Automation Guide: A Smarter Way to Handle Calls

A new integration. A new opportunity to improve how your clinic handles calls.

MedCalls is now integrating with Althea Smart EHR by MD Synergy, bringing automated call handling directly into a system already built for efficiency.

Althea is designed to simplify workflows. Fast charting. Minimal training. Mobile access.

But even in efficient systems, one part of the workflow is often inconsistent: Incoming calls.

Calls still depend on timing, availability, and manual follow-up. That creates gaps between patient intent and action. Integration with MedCalls AI is designed to close that gap.

What Changes With Call Automation

Without automation, call handling depends on availability.

• Calls come in during busy hours

• Patients wait or hang up

• Scheduling is delayed

• Information is entered later

With automation in place:

• Calls are answered immediately

• Appointments are scheduled in real time

• Patient information is captured and recorded

• Everything flows into your existing system

No additional steps. No added complexity.

Built for the Way Althea Works

Althea Smart EHR is built around speed and simplicity.

This integration follows the same approach. It does not introduce another system. It extends the one you already use.

Where Automation Adds Immediate Value

Even efficient clinics run into the same issues:

• Missed calls during peak times

• Delays in scheduling

• Manual documentation after the fact

• Limited coverage outside of office hours

Automation standardizes these moments while keeping everything contained under your Althea + MD Synergy system. Every call follows the same process.

How MedCalls Works with Althea

MedCalls operates within your existing workflow.

When a patient calls:

The call is answered instantly → Availability is checked based on your schedule →The appointment is booked → Information is recorded directly into your system → If needed, calls can be routed or escalated.

MedCalls also provides extensive support and analytics through a dashboard with call logs, transcripts, support tickets, and action items for staff. Book a Demo to see more.

What Clinics Notice First

The impact is immediate:

• No missed calls → no more missed after-hours or weekend opportunities

• Faster scheduling

• More complete documentation

• Consistent patient experience

The difference is speed AND reliability.

Getting Started

In a brief consultation, the MedCalls team will discuss everything with you so you can be on your way to scalable growth and improved patient care. On the call we will:

• Learn your practice and your goals

• Discuss scheduling rules and workflows

• Align call handling with your process

• Begin capturing every call

See how this would work in your clinic

Next Steps

If you are using Althea Smart EHR and want to improve how your clinic handles calls:

• Start a free first month: medcalls.ai/free-trial

• Review pricing: medcalls.ai/pricing

• Learn more about our integrations: medcalls.ai/integrations